At CoCo Africa Hub (Pty) Ltd ("CoCo Africa Hub", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit cocoafricahub.com, purchase our products, enrol in our programmes, or interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

This may include:

• Full name

• Email address

• Telephone number

• Country of residence

• Billing information

• Information submitted through forms

• Information relating to programme applications or enrolments

• Communications you send us

Payment Information

Payments are processed securely through our third-party payment providers.

CoCo Africa Hub does not store your credit card or banking details.

Website Usage Information

When you visit our website, we may automatically collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral website

• General website activity

Cookies & Similar Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies help us:

• Remember your preferences

• Improve website performance

• Measure marketing effectiveness

• Analyse visitor behaviour

2. How We Use Your Information

We use your information to:

• Deliver our programmes and services

• Process purchases

• Provide customer support

• Respond to enquiries

• Send course information

• Deliver free resources

• Improve our website and programmes

• Send newsletters and marketing communications where you have consented

• Comply with legal obligations

3. Marketing Communications & Consent

Where you choose to subscribe to our newsletter, download free resources, register for a webinar, enrol in a programme, submit an enquiry, or otherwise provide your personal information through our Website, you consent to CoCo Africa Hub (Pty) Ltd processing your personal information in accordance with this Privacy Policy.

By providing your consent, you agree that we may use your information to:

• Send you the resource, course, or information you requested.

• Contact you regarding your enquiry or purchase.

• Send you newsletters, updates, promotional offers, event invitations, and other communications related to CoCo Africa Hub's products and services.

• Improve our services and personalise your experience.

You may withdraw your consent or unsubscribe from our marketing communications at any time by clicking the "Unsubscribe" link included in our emails or by contacting us at hey@cocoafricahub.com.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

• Website hosting providers

• Email marketing providers

• Payment processors

• Analytics providers

• Course platform providers

• Technology partners

These providers are only permitted to process your information where necessary to deliver their services.

We may also disclose information where required by law.

5. Analytics & Tracking Technologies

To understand how visitors use our website and improve your experience, we may use services such as:

• Google Analytics

• Microsoft Clarity

• Google Search Console

• Meta Pixel

These services may collect information about your interactions with our website, including pages viewed, clicks, scrolling behaviour, and general website activity.

This information helps us improve our website, programmes, and user experience.

6. Cookies

Cookies are small files stored on your device.

They allow our website to function properly and help us understand visitor behaviour.

You may disable cookies through your browser settings, although some parts of the website may not function correctly.

7. How We Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, alteration, or disclosure.

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Delete your personal information where legally permitted

• Withdraw consent for marketing communications

• Object to certain processing activities

To exercise these rights, please contact us at: hey@cocoafricahub.com

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete that information promptly.

11. Children's Privacy

Our website and services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the revised Effective Date.

Your continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

CoCo Africa Hub (Pty) Ltd

Email: hey@cocoafricahub.com

Website: https://cocoafricahub.com

15. Consent

By submitting your information through our website, you consent to the collection and processing of your personal information as described in this Privacy Policy. Where required, we will request your explicit consent before sending marketing communications. You may withdraw your consent at any time by unsubscribing from our emails or contacting us directly.

Thank you for trusting us with your information.